EtherFlow

Refund Policy

Last updated: April 7, 2026

We want you to be satisfied with EtherFlow. This policy outlines how cancellations and refunds are handled for our subscription plans.

1. Subscription Cancellation

You may cancel your EtherFlow subscription at any time from your Billing settings. Upon cancellation:

• You will retain access to your paid plan features until the end of your current billing period
• Your account will not be charged again after the current period ends
• After the billing period ends, your account will revert to the free tier

2. Refund Eligibility

We offer refunds under the following conditions:

• Within 14 days of initial purchase: If you are unsatisfied with the Service, you may request a full refund within 14 days of your first subscription payment
• Billing errors: If you were charged incorrectly or experienced a billing issue, we will issue a full refund for the affected amount

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Requests made more than 14 days after the initial purchase
• Accounts that have had significant usage of paid features (e.g., multiple file deliveries sent using paid-tier limits)
• Renewal charges where cancellation was not completed before the renewal date
• Violation of our Terms of Service resulting in account termination

4. How to Request a Refund

To request a refund, email us at hello@slnt.dev with the following information:

• Your account email address
• The date of the charge
• The reason for your refund request

5. Processing Time

We aim to review and respond to all refund requests within 3–5 business days. Approved refunds are processed by Paddle, our Merchant of Record, and may take an additional 5–10 business days to appear on your statement depending on your payment provider.

6. Paddle as Merchant of Record

All payments for EtherFlow are processed through Paddle, which acts as the Merchant of Record. This means Paddle is the entity that charges your payment method and handles billing-related inquiries. Refunds are issued through Paddle's payment infrastructure. For billing-specific questions, you may also contact Paddle directly, though we recommend reaching out to us first at hello@slnt.dev so we can assist you promptly.

7. Contact

For any questions about this refund policy, please contact us at hello@slnt.dev.